Financial Solutions
Authorised and regulated by the Financial Conduct Authority, we help customers facing financial difficulty reach good outcomes. Working with trusted brands, our clients ask us to help their customers, typically when they are in arrears. Our approach is to treat customers with understanding and compassion, helping them find affordable solutions tailored to their specific circumstances.
Our commitment to exceptional service is rooted in our core standards of empathy and active listening. Our advisors utilise their soft skills to deliver personalised support, guidance, and solutions tailored to each customer, with the goal of assessing affordability and selecting the optimal solution. Understanding their financial situation, disposable income, and unique circumstances is paramount.
Our customer-centric approach ensures that we offer a range of options to those facing payment difficulties. We help customers devise tailored solutions that support their financial recovery, always prioritising fair and reasonable options.
You will never be asked to make payments you cannot afford, and we add no interest and charge no fees on the outstanding debt passed to us. Should a late payment fee or interest on the original balance be applicable, this will be part of the creditor’s terms and conditions. All money collected goes back to the creditor who assigned us.
Read our commitments to customers here.
The EPFS team are a community of creators, explorers, and innovators, and our focus on being human doesn't just stop with our customers; we believe a happy team is a helpful and productive team, so we invest continuous training and development programmes to ensure our team are supported and have right knowledge and skills to meet customers' needs fully.
We are proud members of the Credit Services Association (CSA) and adhere to all aspects of its Code of Practice. We are also regulated by the Financial Conduct Authority (FCA), registration number 708669.
We are assessed by the British Assessment Bureau and hold the following ISO accreditations:
Our strategy can be summarised into three core areas:
We are part of Everyday People Financial Corp, a revenue cycle management consolidator with locations in Canada, the United States and the UK, who are founded on the belief that everyone deserves a second chance to reestablish and build credit and have increased access to affordable credit options. Find out more here.