Why have we contacted you?
We have contacted you because we are helping one of our clients with a missed payment, an overdue balance, or to verify a billable period that may be due.
Our role is to support you and help you find a way forward that works for you.
You are not alone
Many people experience money worries at some point. This can happen to anyone.
We will treat you with fairness, respect, and understanding.
What this means for you
You will not be asked to pay more than you can afford.
You will not be pressured into making payments.
How we can help
We will listen to your situation and take your circumstances into account.
If you are feeling worried or overwhelmed, support is available.
What you can do next
You can use the secure self service options on this website.
You can speak to our team when you are ready.
Please note that our time to contact you is limited. If we are unable to make contact, we will return the account to our client, who will decide on the next appropriate steps.
Need more information?
Our Frequently Asked Questions explain why we contact people and what happens next.
Regulation and standards
EP Financial Solutions is authorised and regulated by the Financial Conduct Authority for accounts covered by the Consumer Credit Act.
We are members of the Credit Services Association and follow its Code of Practice.
FCA registration number: 708669
If you need help, you can use self service or contact our team. You are in control.